Privacy Policy

What this policy covers

This policy explains what FITSPHERE INFORMATION TECHNOLOGY - FZCO collects when you use fitsphere.ae, why, and what happens to it. It applies to this website only.

Who to contact

FITSPHERE INFORMATION TECHNOLOGY - FZCO is the controller responsible for the data described in this policy. You can reach us by email at info@fitsphere.ae or by post at Building A1, Dubai Digital Park, Dubai Silicon Oasis.

What we collect

The contact form collects your name, email address, and optionally your company and phone number, together with the message you write and the service you select.

When you submit the form we also record the IP address and browser user-agent of the request, and the time it was received. These are used to detect automated abuse and are included in the notification sent to our team.

We ask before using anything beyond what running this site requires — see 'Cookies and analytics' below. This site sets no advertising cookies and does not build a profile of you across other websites.

Cookies and analytics

A cookie banner appears the first time you visit. If you accept, we load Google Analytics, which sets cookies in your browser to recognise repeat visits and measure which pages are viewed. If you decline, none of this runs. You can change your mind at any time using 'Cookie preferences' in the footer.

Google Analytics is provided by Google (Google Ireland Limited for visitors in the EEA and UK, Google LLC elsewhere), and the data it collects — including an IP address, device and browser information, and the pages you visit — is processed on Google's infrastructure, which may be outside the UAE. Google's own privacy policy governs how it handles that data once received.

We do not use Google Analytics for advertising, and we do not combine what it collects with any other list of your details.

You can also opt out of Google Analytics across every site that uses it, independently of our banner, with Google's browser add-on at tools.google.com/dlpage/gaoptout.

Why we collect it

To reply to your enquiry, and to keep a record of what was discussed. We do not sell your details, and we do not add you to a marketing list without asking you first.

Where it goes

Form submissions are emailed to our own address on the fitsphere.ae domain and stored in that mailbox.

If the email fails to send, the submission is written to a log file on our hosting so that your enquiry is not lost. Those entries are reviewed and removed once the enquiry has been answered.

How long we keep it

Enquiry emails are retained for as long as the business relationship or its record requires, and no longer than 24 months for enquiries that do not lead to a project.

Your rights

You can ask us what we hold about you, ask for it to be corrected, or ask for it to be deleted. Email info@fitsphere.ae, or use our contact page, and we will respond within 30 days.

Apps we build and manage

Alongside this website, FitSphere designs, builds and operates software applications. Where we build or maintain an application for a client, that client is responsible for its own users' data under the terms of our engagement with them — this policy does not extend to those applications.

FitSphere also operates its own applications: [[PLACEHOLDER: name(s), platform(s), and what data each one collects]]. Each such application has, or will have, its own privacy notice describing what it collects and why, which takes precedence over this page for that application.

Changes

If this policy changes, the revised version is published on this page with a new date at the top.